►American Airlines Attendant Hits Mother and Baby with Stroller then almost fights customer
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American Airlines Attendant Hits Mother and Baby with Stroller then almost fights customer
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American Airlines flight attendant 'whacks a mother with a stroller while she holds her twin babies and reduces her to tears' – then is filmed challenging a passenger to a FIGHT and yelling 'hit me!'
American Airlines staff member seen challenging passenger to a fight
Argument was precipitated by alleged assault of a woman by AA employee
Incident occurred on AA Flight 591 from San Francisco to Dallas-Fort Worth
AA released statement saying incident 'does not reflect our values'
A shocking video has emerged showing an American Airlines employee challenging a passenger to a fight after allegedly hitting a woman with a stroller on a domestic flight.
The upsetting footage, filmed shortly before Flight 591 departed from San Francisco on Friday afternoon, shows the airline staff member goading a passenger and saying, 'hit me'.
The clip was uploaded by passenger Surain Adyanthaya, who explained he started filming after the flight attendant 'violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby'.
Adyanthaya went on to explain: 'They just in-voluntarily escorted the mother and her kids off the flight and let the flight attendant back on, who tried to fight other passengers. The mom asked for an apology and the AA official declined.'
In the video, a woman is seen standing at the front of the airplane as she is holding a child in her arms.
The woman is visibly upset and crying as she asks staff members to get her stroller back.
At this point, other passengers are heard expressing disgust with the situation.
One of them says that he's 'not going to sit here and watch this…' and then gets up and walks to the front of the plane to confront flight attendants.
The man then asks for the name of the employee who is alleged to have hit the crying woman.
Another passenger, a female, also confronts AA employee on board about the situation.
The situation escalates further when a man in an American Airlines uniform boards the plane.
The male passenger who got up out of his seat to intervene confronts the uniformed employee.
'You do that to me and I'll knock you flat,' the man tells the employee.
The employee responds by pointing his finger at the man and telling him to 'stay out of it.'
So the male passenger steps closer to the employee, who then challenges him to a fight.
'Try it,' the employee tells the passenger. 'Hit me. You don't know what the story is.'
'You almost hurt a baby!' the man is heard telling the employee.
Adyanthaya posted another photo on her Facebook page showing the woman with two young children in her arms.
It appears the woman is being escorted off of the plane.
Adyanthaya claimed that the woman was removed and that the employee who supposedly was violent toward her was permitted back on the plane.
The airline released a statement late Friday saying that it was 'disappointed by these actions' and had already started to investigate the incident.
'What we see on this video does not reflect our values or how we care for our customers,' the company said in a statement.
'We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident.'
'We are making sure all of her family's needs are being met while she is in our care.'
'After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.'
'The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care.'
'In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.'
This is the latest black eye for the US aviation industry.
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